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First For Service — Swan

Everything we do is driven by our passion for our people, our products and our performance. Our culture runs on the dedication and energy of our team, and their commitment is behind everything we achieve.

Passion led us here — two people standing side by side, symbolising the Swan team's journey

Swan Group values — Get it right the first time.

At Swan we thrive on winning through teamwork, getting it right the first time and being the absolute first for service. For over 70 years, the Swan Group has grown from a single store in Burnley Street, Richmond, Victoria, to 28 stores across Victoria, NSW and Queensland, with more stores planned. That growth only works if the values travel with it. Culture is values plus behaviours: what we believe, how we act, and how well we perform.

First For Service: be better than the best in the eyes of our customers. Get It Right The First Time: double check deliveries, repeat orders back to the customer. Proper Planning Prevents Poor Performance: every great result starts with great planning. Winning Through Teamwork: together everyone achieves more, never let your team mates down.Two Ears, One Mouth, Listen: active listening leads to better communication. Be Your Best: keep learning, keep growing, bring out the best in others. I Will Fix It: see a problem, own it, fix it, if unsure ask. Safety: look after yourself and your mates, no shortcuts, ever.